Information about your order

Whiskyglazen.com provides only one way to pay for your orders. Payments take place by safe international bank transfer (IBAN). Once your order is made you will receive a confirmation email with the order and payment specifications.

Delivery

After we've received your payment, delivery usually takes place in 2 to 4 days.

Shipping

We ship your whisky glasses well packed and insured by Dutch TNT post. Within a few days you can enjoy your new bought Whisky glasses.

Contact

For more information about whiskyglazen.com or specific requirements, please contact us via info@whiskyglazen.com

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Terms and conditions Whiskyglazen.com

These terms apply to all offers, orders and agreements from Whiskyglazen.com. Deviations from these conditions are only valid if agreed in writing.

The delivery terms and conditions are accessible to everyone and included in the website Whiskyglazen.com. They deem acknowledgment and acceptance.

We pay the utmost attention to the reliability and accuracy of published information and offers. However errors may occur. We therefore accept no liability for damages resulting from errors, technical malfunctions, problems caused by or related to the dissemination of information via the Internet. This disclaimer extends to affiliates and suppliers.

Whiskyglazen.com does not provide alcoholic products.

All offers are subject to Whiskyglazen.com. Whiskyglazen.com always reserves the right to withdraw offers. All offers are subject to availability. Changes in the price are always reserved.

Cooling off Period / Dissatisfaction
When you are dissatisfied with your orderings you have the right to withdraw your order within 7 days without giving any reason. The amount paid minus shipping fees will be returned within 14 days to the customer. Products must be unused, undamaged and send back to us in the original packaging. The customer is responsible for insured shipping fees.

Imperfections
In (crystal) glass unfortunately small imperfections may occur. Therefore every (crystal) glas is individually checked by us. It may occur that imperfections are reason for dispute. The then question arises: what imperfections are and/or are not acceptable? In such case the official opinion of our supplier rules.

Complaints regarding the quality of your purchase
Complaints about quality of the glass have to be made within 7 days by email. Whiskyglazen.com stands for quality and a satisfied customer. Your complaint is always taken seriously.

Damages
Glassware is fragile and therefore easily damaged. Whiskyglazen.com will therefore only use insured shipping methods. Damage during transport is covered by the shipping company. However damages may occur. Glasses should be fully inspected immediately on receipt by the customer and checked for damage. Any damages have to be reported immediately to the shipping company / carrier AND to whiskyglazen.com.

The prices of our products are in euros and are clearly indicated on the website. On the website the prices are exclusive of excise duty, excluding delivery fees and inclusive VAT.

When placing an order through the website, the customer receives a confirmation on his / her specified email address.

In case the payment is exceeded, Whiskyglazen.com is entitled to cancel the order or invoice from the due date of the statutory rate to the customer to charge.

Deliveries are possible within the Netherlands and the countries Belgium, Denmark, Germany, Finland, France, England, Italy, Luxembourg, Portugal, Spain and Sweden. For deliveries outside the EU additional shipping costs apply.

The ordered goods are shipped within two business days after full payment is received by Whiskyglazen.com.

If the agreed delivery for any reason whatsoever is delayed, the customer will recieve a notification from Whiskyglazen.com (via fax, email or phone). In that case, the customer has the right to terminate the agreement with Whiskyglazen.com. Termination requests are accepted only in writing (by fax, letter or e-mail) to Whiskyglazen.com.

Possibly in connection with the previous article: If the customer has already made payments: whiskyglazen.com will as soon as possible but in any event within fourteen (14) return the customers payment minus the shipping costs to the cunstomers bankaccount.

Whiskyglazen.com reserves the right to make partial deliveries to the buyer, to proceed, so that an order is send in two or more shipments.

All goods delivered to the customer remain the property of Whiskyglazen.com until the full price for goods supplied under ontract is fully paid. All goods on loan to the customer are deemed to be treated with respect. In the event of destruction or damage, the customer will pay the entire product including VAT and shipping fees and excise taxes.

Risks during the transportation of the products ordered are the carried by Whiskyglazen.com. At the time of delivery or when the product is reasonably regarded as delivered, the products are the risk at of the customer. From delivereance whiskyglazen.com is not liable for damages and responsibility is legally excluded by Whiskyglazen.com.

Whiskyglazen.com is not obliged to perform any obligation if prevented from doing so due to a circumstance that is not attributable to its fault, nor by law, legal act or generally accepted its expense. These circumstances include an operational failure, a failure in internet connections, transport delays, strikes and no further deliveries by suppliers.

The customer must send the complaint to the following email address info@whiskyglazen.com. Whiskyglazen.com tries to resolve the complaint as soon as possible.

Personal data provided by the customer will be included in a file. This information is used to implement the customers order.

This data can also be used to update the customer regarding special orders and services from Whiskyglazen.com.

Data processing of customer data will be in accordance with the applicable laws and regulations. Whiskyglazen.com will not share personal information and take measures to ensure that no third parties can obtain this data.

The intellectual property rights relating to the website Whiskyglazen.com, including software, search, text and images are owned by Whiskyglazen.com. It is not permitted without prior written permission of Whiskyglazen.com, to use, copy, edit or use the information elsewhere.

Customers and visitors to the website should respect all intellectual and industrial property rights to the products and services provided by Whiskyglazen.com fully and unconditionally.

On all offers, orders and agreements Whiskyglazen.com Dutch law applies.

All correspondence relating these Terms and conditions have to be addressed to info@whiskyglazen.com

Whiskyglazen.com is part of a Production Design and is registered by the Chamber of Commerce of The Hague, The netherlands, under number 28096893.